Multi-Venue Exclusion (MVE)

Multi Venue Exclusion (MVE) has been available in New Zealand since 2011 as a support tool for people who wish to take a break from gambling or who may be experiencing gambling-related harm. MVE enables individuals to self-exclude from multiple gambling venues through a single process, rather than having to visit each venue separately.

Since the introduction of the Gambling Act 2003, people in New Zealand have had the option to self-exclude from gambling venues. Once a self-exclusion is in place, the individual is not permitted to enter the gambling area of the venue(s) from which they have excluded themselves, and venue operators are required to support and uphold the exclusion.

MVEs are supported by gambling harm support services, working alongside individuals who have chosen to restrict their access to the gambling venues of their choice as part of their wellbeing and harm minimization journey.

National Class 4 gambling exclusion stats for New Zealand
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National Exclusions Database: CONCERN

CONCERN is an electronic database that assists the gambling sector with the management of Class 4 venue exclusions (including multi-venue exclusion) processes, as defined by the Gambling Act 2003. It is a cloud-based database with a web portal that will enable all interested parties to electronically manage the exclusion process from a common source of data. Click for further information.

Gambling Exclusion database

CONCERN Database access:

Click below link to access CONCERN database (Only authorized users can access the database)

User Terms Agreement

Updated: June 2026

MVE Review Report 2025

This review was commissioned by Te Whatu Ora | Health New Zealand, as an extension in a variation of The Salvation Army contract (Dec24 to June 25) for the National MVE Administration service (NAS).

Click the link to open the PDF document summarizing the key review findings and recommendations.

Service Providers

Wherever you are in the country, free help and support is never far away. As well as the nationwide Gambling Helpline, there is probably a gambling support service near you. Together you can put strategies in place to get things on track.

Societies/Venues

Class 4 Gambling, as defined by the Department of Internal Affairs (DIA), involves gaming machines (pokies) operated outside casinos by licensed corporate societies. The proceeds are used to support authorized community purposes, including charities, community groups, arts, culture, sport, clubs, and health initiatives.

MVE Coordinators

Act as the regional point of contact for Multi-Venue Exclusion (MVE) matters. Support clients, counsellors, and service providers to ensure MVE documentation is accurately completed and provide assistance to venues as needed to support the effective operation of the MVE process.

Contact Us

nationalmveadmin@salvationarmy.org.nz

Address

Level 1, 691a Mt Albert Road, Royal Oak, Auckland 1023

Phone Number

Company: 09 639 1106
Mobile: +64 211 907 218

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